Frequently Asked Questions Is the one year warranty for manufacturers defects only or is it all inclusive? How do I create a return item request? My product return request was accepted, what is the address I ship it back to? I sent you an email, why do I have to create a support Ticket? It seems easier to just send an email. I had a conversation going about a warranty issue and now nothing? THE TOP 12 QUESTIONS PEOPLE ASK IN EMAIL Do we ship world wide? I think I ordered the wrong item(s), what do I do now? How do I install the HPC software? Where do I download the software? What is the difference between the eBike conversion kits? Can I run a 902 motor at 48 volts? What is the difference between a Magic Pie 2 and a Magic Pie 3? Any idea when the Mini Pie will be available? What cuts the motor when you want to stop? I’ve read that your 20″ wheel is “Casted”. Is this correct? What is the width of the Golden Motor Rims? Is there also pedal assist (pedelec) that would match the amount of effort you put into the pedals with the output of the motor? Will my rear gear changer fit over the axle on your conversion kits? How do I measure the dropout width on my bike? Do you know the maximum diameter tube that will fit into the frog style battery bracket opening? With the frog style batteries, can you install a controller in the bracket shell? I have already purchased a rear carrier for my bike. Can I mount your battery to the top of that instead of using a GM rack? Are batteries included in your kit price? I notice you sell 48v10ah batteries but one of the pictures shows 48v12ah. Why is that? Will a 20 amp battery go faster then a 10 amp battery? Will the 48V15AH LiFePO4 battery, will it fit with your seat post Battery Rack? Can I mount the battery mount on the seat post Battery Rack with out the bag and still be waterproof? Is it safe to leave the charger on the pack overnight or for at least a few hours after charging would be complete? Battery Care What is inside a Golden Motor LiFePO4 battery? Connecting the Battery How do you hookup the 5 and 10 kw motors to the controller? Can I use a 60v battery with your Kits? Are there any differences between the thumb and twist throttle except the way you use them? Why are there 24 36 and 48 volt throttles for the Magic Pie3? Twist Throttle or Thumb Throttle? What should I choose? I want to add a mirror that inserts into the handle bar tube and expands. What throttle should I use? Why is the MP3 48V Twist Throttle for Pie3 only? How is it different from the regular 48V Twist Throttle? How can I tell what voltage throttle I have? Do you sell contactors for the large BLDC motors and controllers? What Magic Pie or Smart Pie controller can use bluetooth? What is the difference between the internal controller and external controller? What does this even mean? I can’t seem to get the program to work with the USB Cable? How do I adjust the settings using the USB cable to lower the power and speed to meet legal standards? I ordered a 48 volt kit but when I plugged in the USB cable I find the controller was set to 36 volts. Why is that? The default values for the brake (50%) and the acceleration (92%). What does this mean? What USB cable do I need? What parameters can I set with the USB cable? I don’t see a USB port on my motor or controller. Where do I plug in the USB cable? Is there a Battery gauge? How can I add a pedelec, PAS or pedal assist? What do I look for? What do “Awaiting Fulfillment”, “Partially shipped”, “Awaiting Shipment” or the other shipping status messages mean? What gauge of spokes are used on the wheels? What type of rims does golden motor use? It sounds like something is rattling around in my motor like a loose screw or something. What do I do now? The fan on my 48 volt battery charger does not work. Its not working, how do I test if it the Motor, the Controller or the Throttle that is faulty? How do I test to see if my throttle is working? My battery is not going the distance When I turn on the key on my battery the lights on the throttle come on for a split second then go off. How do I test the phase wires or the coils in the motor? How do I test the hall sensors? I was climbing a lot of steep grades and my motor shut out for about 5 minutes. Is it supposed to do this? I beat up the wire from the motor when changing a tire, What Can I DO? My battery is not locking on my rack correctly I stripped the threads on my axle. How do I reset my password? What causes cells to go bad in a battery? I am trying to run a MP3 kit with a 24 volt battery. There are no lights on the throttle and it doesn’t go. The current voltage of the battery is 29 volts. How do I do a cell test on my battery? I can’t seem to find hall sensors on your website. Do you sell them? Golden Motor warranty and assistance policy Is the (36 Volt) Magic Pie restricted in any way, regarding top speed etc.? Or is this figure of 30 km/h when not pedaling? Will the motor assist me even if I pedal over 30 km/h? What are the dimensions of the 500w, 650w and 800w BLT motors? Does the Cycle Analyst control my Ebike? Does the USB cable come with the controller? What is the difference between a two button and three button switch and what is it for? How do I tell if my forks are steel? How much resistance is there with these motors if I want to peddle with out the motor running? How do I know what rim size I need? Are the front and rear Golden Motor LED lights water proof? I am thinking of buying a conversion kit and battery. Is there anything else I need to complete the conversion? How wide do the dropouts have to be to fit a motor? Is the controller located in the battery pack? What is a Torque Arm? How steep can it climb (grade or degrees)? Is there overheat protection? Can I run the motors over 48 volts? Local Pickup? Can I pick up my order at your store? Can I use Sealed Lead Acid (SLA) batteries with your kits? How do I do the advanced hookup to get the Cycle Analyst V2 to control my Ebike? I received my wheel and it is very hard to turn by hand. Is this normal? Can I program the controller to protect my battery? Do I need to program the controller? I have a 902 motor. How do I program the controller to protect my motor? I have coaster brake on the back of my bike. Will I lose that if I install a hub motor on the rear? How do I wire up a GM Keyswitch? Setup Parameters for the Cycle Analyst V3 I have a three button switch but all three plugs are black. How do I know which plug is for what? Will the motor fit in my front forks? How do I hook up the Golden Motor front light with horn and the rear light to the Magic Pie or Smart Pie wire harness? How do I do the advanced hookup to get the Cycle Analyst V3 to control my Ebike? What colour wires go to what terminals on the Magic Pie and Smart Pie internal Controllers? Installation Guide for Magic Pie 2, Magic Pie EXT, Smart Pie EXT , Black Magic and PRO902 kits. Magic Pie 3 wiring schematic (MP4-MP5 have different plugs but extra wires colours are the same) Why was my credit card or PayPal transaction declined? What credit cards do you accept? How do I pay? Do you ship outside of Canada? Ok I have ordered, now what? Is the wheel absolutely centered in the front fork or rear dropouts with these motors? Has my order shipped yet? Will there be any additional taxes or duty when I receive my order? Can I combine coupons with member or Dealer discounts? What if I forget or miss entering a coupon code? I just bought something recently and now it’s on sale, can I get the sale price? How long is delivery time? How far can I go? What is included in an Ebike conversion kit? How much is the shipping? Is it in Stock?