• Frequently Asked Questions

• Is the one year warranty for manufacturers defects only or is it all inclusive?
• How do I create a return item request?
• My product return request was accepted, what is the address I ship it back to?
• I sent you an email, why do I have to create a support Ticket? It seems easier to just send an email.
• I had a conversation going about a warranty issue and now nothing?
• THE TOP 12 QUESTIONS PEOPLE ASK IN EMAIL
• Do we ship world wide?
• I think I ordered the wrong item(s), what do I do now?
• How do I install the HPC software?
• Where do I download the software?
• What is the difference between the eBike conversion kits?
• Can I run a 902 motor at 48 volts?
• What is the difference between a Magic Pie 2 and a Magic Pie 3?
• Any idea when the Mini Pie will be available?
• What cuts the motor when you want to stop?
• I’ve read that your 20″ wheel is “Casted”. Is this correct?
• What is the width of the Golden Motor Rims?
• Is there also pedal assist (pedelec) that would match the amount of effort you put into the pedals with the output of the motor?
• Will my rear gear changer fit over the axle on your conversion kits?
• How do I measure the dropout width on my bike?
• Do you know the maximum diameter tube that will fit into the frog style battery bracket opening?
• With the frog style batteries, can you install a controller in the bracket shell?
• I have already purchased a rear carrier for my bike. Can I mount your battery to the top of that instead of using a GM rack?
• Are batteries included in your kit price?
• I notice you sell 48v10ah batteries but one of the pictures shows 48v12ah. Why is that?
• Will a 20 amp battery go faster then a 10 amp battery?
• Will the 48V15AH LiFePO4 battery, will it fit with your seat post Battery Rack? Can I mount the battery mount on the seat post Battery Rack with out the bag and still be waterproof?
• Is it safe to leave the charger on the pack overnight or for at least a few hours after charging would be complete?
• Battery Care
• What is inside a Golden Motor LiFePO4 battery?
• Connecting the Battery
• How do you hookup the 5 and 10 kw motors to the controller?
• Can I use a 60v battery with your Kits?
• Are there any differences between the thumb and twist throttle except the way you use them?
• Why are there 24 36 and 48 volt throttles for the Magic Pie3?
• Twist Throttle or Thumb Throttle? What should I choose?
• I want to add a mirror that inserts into the handle bar tube and expands. What throttle should I use?
• Why is the MP3 48V Twist Throttle for Pie3 only? How is it different from the regular 48V Twist Throttle?
• How can I tell what voltage throttle I have?
• Do you sell contactors for the large BLDC motors and controllers?
• What Magic Pie or Smart Pie controller can use bluetooth?
• What is the difference between the internal controller and external controller? What does this even mean?
• I can’t seem to get the program to work with the USB Cable?
• How do I adjust the settings using the USB cable to lower the power and speed to meet legal standards?
• I ordered a 48 volt kit but when I plugged in the USB cable I find the controller was set to 36 volts. Why is that?
• The default values for the brake (50%) and the acceleration (92%). What does this mean?
• What USB cable do I need?
• What parameters can I set with the USB cable?
• I don’t see a USB port on my motor or controller. Where do I plug in the USB cable?
• Is there a Battery gauge?
• How can I add a pedelec, PAS or pedal assist?
• What do I look for?
• What do “Awaiting Fulfillment”, “Partially shipped”, “Awaiting Shipment” or the other shipping status messages mean?
• What gauge of spokes are used on the wheels?
• What type of rims does golden motor use?
• It sounds like something is rattling around in my motor like a loose screw or something. What do I do now?
• The fan on my 48 volt battery charger does not work.
• Its not working, how do I test if it the Motor, the Controller or the Throttle that is faulty?
• How do I test to see if my throttle is working?
• My battery is not going the distance
• When I turn on the key on my battery the lights on the throttle come on for a split second then go off.
• How do I test the phase wires or the coils in the motor?
• How do I test the hall sensors?
• I was climbing a lot of steep grades and my motor shut out for about 5 minutes. Is it supposed to do this?
• I beat up the wire from the motor when changing a tire, What Can I DO?
• My battery is not locking on my rack correctly
• I stripped the threads on my axle.
• How do I reset my password?
• What causes cells to go bad in a battery?
• I am trying to run a MP3 kit with a 24 volt battery. There are no lights on the throttle and it doesn’t go. The current voltage of the battery is 29 volts.
• How do I do a cell test on my battery?
• I can’t seem to find hall sensors on your website. Do you sell them?
• Golden Motor warranty and assistance policy
• Is the (36 Volt) Magic Pie restricted in any way, regarding top speed etc.? Or is this figure of 30 km/h when not pedaling? Will the motor assist me even if I pedal over 30 km/h?
• What are the dimensions of the 500w, 650w and 800w BLT motors?
• Does the Cycle Analyst control my Ebike?
• Does the USB cable come with the controller?
• What is the difference between a two button and three button switch and what is it for?
• How do I tell if my forks are steel?
• How much resistance is there with these motors if I want to peddle with out the motor running?
• How do I know what rim size I need?
• Are the front and rear Golden Motor LED lights water proof?
• I am thinking of buying a conversion kit and battery. Is there anything else I need to complete the conversion?
• How wide do the dropouts have to be to fit a motor?
• Is the controller located in the battery pack?
• What is a Torque Arm?
• How steep can it climb (grade or degrees)? Is there overheat protection?
• Can I run the motors over 48 volts?
• Local Pickup? Can I pick up my order at your store?
• Can I use Sealed Lead Acid (SLA) batteries with your kits?
• How do I do the advanced hookup to get the Cycle Analyst V2 to control my Ebike?
• I received my wheel and it is very hard to turn by hand. Is this normal?
• Can I program the controller to protect my battery?
• Do I need to program the controller?
• I have a 902 motor. How do I program the controller to protect my motor?
• I have coaster brake on the back of my bike. Will I lose that if I install a hub motor on the rear?
• How do I wire up a GM Keyswitch?
• Setup Parameters for the Cycle Analyst V3
• I have a three button switch but all three plugs are black. How do I know which plug is for what?
• Will the motor fit in my front forks?
• How do I hook up the Golden Motor front light with horn and the rear light to the Magic Pie or Smart Pie wire harness?
• How do I do the advanced hookup to get the Cycle Analyst V3 to control my Ebike?
• What colour wires go to what terminals on the Magic Pie and Smart Pie internal Controllers?
• Installation Guide for Magic Pie 2, Magic Pie EXT, Smart Pie EXT , Black Magic and PRO902 kits.
• Magic Pie 3 wiring schematic (MP4-MP5 have different plugs but extra wires colours are the same)
• Why was my credit card or PayPal transaction declined?
• What credit cards do you accept?
• How do I pay?
• Do you ship outside of Canada?
• Ok I have ordered, now what?
• Is the wheel absolutely centered in the front fork or rear dropouts with these motors?
• Has my order shipped yet?
• Will there be any additional taxes or duty when I receive my order?
• Can I combine coupons with member or Dealer discounts?
• What if I forget or miss entering a coupon code?
• I just bought something recently and now it’s on sale, can I get the sale price?
• How long is delivery time?
• How far can I go?
• What is included in an Ebike conversion kit?
• How much is the shipping?
• Is it in Stock?