Article sections

    My product return request was accepted, what is the address I ship it back to?

    DO NOT SHIP ANYTHING TO US UNLESS AUTHORIZED TO DO SO

    You must create a return request first.

    To create a return request:

    1 – Sign in on the website and view your account

    2-  Click “view completed orders”

    3 – Beside the order you would like to return, click “Return Items”

    4 – If applicable select which items to return and complete the form

    Once your return has been authorized please follow these instructions:

    – Package the item securely and safely so it will not be damaged.

    Mark the box clearly in large black letters with a marker “Returning defective product” or “Returning product for store credit”

    – Ship it by the postal system.

    – Items shipped collect will not be accepted.

    – Please follow all the above steps and ship it to:

    Golden Motor Canada

    345 Healey Rd Unit 5

    Bolton, ON L7E 5C1

    If the item arrives and the above steps are not followed, duties may apply. 

    – The parcel will either be refused and sent back or you will be contacted about paying the charges for us to receive it.

    – After payment for the charges is made we will pick up the package.

    – We will attempt to recover the charges for you and if they are refunded we will forward the refund to you.

    – Please note we have tried many times to recover these charges and have never been successful yet.

    in Warranty