Upper Crown Talaria Sting MX5

I would strongly advise anyone considering ordering from Golden Motor to think twice.

I ordered a part from Golden Motor and later discovered that they apparently route orders through EbikeZilla. Unfortunately, the part became stuck in customs. This isn’t an isolated incident either, I have personally experienced this three separate times with orders involving EbikeZilla, with items getting stuck in customs and taking weeks or even months to arrive.

When I contacted Golden Motor, they assured me they would look into the situation and get back to me. They never followed up. Not once. No update, no explanation, and no effort to help resolve the problem. It became very clear that once they had my money, customer service was no longer a priority.

What frustrates me most is the complete lack of accountability. Golden Motor is happy to take your order, but when something goes wrong, they seem content to pass responsibility to a third party and leave the customer to deal with the consequences.

If you’re ordering a critical part and expect responsive customer service, don’t. If your shipment gets delayed or stuck in customs, you may find yourself chasing answers from multiple companies while nobody takes ownership of the problem.

Poor communication, broken promises, and zero accountability. After experiencing customs delays on three separate orders and receiving no meaningful support when issues arose, I will not be ordering from Golden Motor again and cannot recommend them to anyone.