Common Issues

1. The e-lock switch is not connected properly. See our wiring article for help.
2. Phase wires are not connected in the correct order.
3. Another key thing is the hall sensor plug. Take a good look at it to ensure that all the pins in the plug are intact and straight.

My motor cuts out when I use high throttle:

The further you push your throttle, the more current (amps) the motor will draw from your battery which will increase power. EzKontrol controllers can draw a lot of current, sometimes beyond what the battery can provide (continuous current). When your battery isn’t able to discharge the current required at high throttle, the BMS disconnects and the motor stops running entirely. The quick solution is to decrease “Max Bus Current (A)” in the programming software, to a level that your battery can supply. If you aren’t sure how many amps your battery can supply, you can incrementally decrease the current value until the motor doesn’t cut out at full throttle. It’s best to decrease the value a bit further down from your battery’s maximum potential.

Another solution that will solve this issue without sacrificing the maximum potential of your motor, is to purchase a new battery that can supply more current. Reach out to our support team if you are interested in purchasing a higher performance battery.

My controller is blinking or beeping repeatedly:

If your controller is blinking repeatedly, read the section below. If it’s not blinking, and none of the common issues apply to you, open a support ticket.

Error 12 (Throttle Protection):

The controller LED will blink 12 times if it is getting an abnormal throttle signal voltage. This could be because the controller was programmed to work with a different throttle than the one you are using. Use the programming software to modify the throttle values to match your throttle.

Error Codes

Once the controller is powered and the e-lock switch is closed, the controller should beep once and the red LED should come on. If the beeping continues and the LED light starts blinking, the number of consecutive beeps/blinks indicates the error code.

See the user manual (p. 9) to see the list of error codes and how to resolve them.